Who is responsible
Sylvercoutur is responsible for the personal information described in this policy. You can contact us at [email protected] or write to Sylvercoutur, 65 Route De Mache, 73230 Saint-Jean-D’Arvey, France.
Information you provide
When you contact us or make a purchase, the information relevant to that interaction may include your name, email address, telephone number, company name, delivery and billing addresses, selected products, sizes, quantities, order details and correspondence. Return requests may include your reason for returning an item and supporting information you choose to provide. Please provide only the information needed for your request and do not include full payment card details in customer-service messages.
How information is used
We use information as necessary to respond to enquiries, process requested transactions, fulfil and deliver accepted orders, provide order-related assistance, handle returns and refunds, and maintain records required for business or legal purposes. We also use relevant information to address misuse, resolve issues and meet applicable legal obligations. Where required, we rely on your consent for optional uses.
Service providers and partners
We may share information with trusted service providers, such as payment processors, delivery companies, hosting providers and customer support providers, as necessary to fulfil orders, process payments or provide other requested services. The information shared depends on the service involved. We may also disclose information where required by law or necessary to establish, exercise or defend legal rights.
International handling
Sylvercoutur is based in France and serves customers in the United States. Your enquiries, delivery details and related records may therefore be handled across national borders, including in France and locations where relevant service providers operate. Applicable protections and requirements depend on the information and service involved.
Browser storage
The website stores your shopping cart in your browser’s local storage so your selected products, sizes and quantities remain available after a refresh or return visit. This site does not use advertising or analytics tracking tools. See our Cookie Policy for details and instructions for clearing stored cart information.
Retention and your choices
We retain personal information for as long as needed for the purpose for which it was collected, including relevant transaction, customer-service and legal obligations. No single fixed period applies to every type of record. Depending on applicable law, you may have rights to access, correct, delete or obtain a copy of your personal information, restrict or object to processing, or withdraw consent where processing relies on consent. Contact [email protected] to make a request. We may need information to verify your identity and understand the request; some records may need to be retained where law requires it. You may also contact the relevant data-protection authority where applicable.
Changes and contact
We may update this policy to reflect changes in our services or relevant requirements. The policy available on this page describes our approach to the information it covers. For privacy questions, write to [email protected].