How do I choose my size?
Use the size guide on the individual product page. Measurements describe the garment, rather than your body, and are shown in inches and centimetres. Compare them with a similar dress that fits you comfortably. Contact [email protected] if you would like help.
What are the dresses made from?
Read the composition listed on each product page. Silk is the main fabric in our collection; styles with lace include a separate trim composition. Follow the care instructions for the particular dress, as decorative details and construction may require different care.
Where do you deliver?
We deliver to the contiguous 48 United States and Washington, DC. Alaska, Hawaii, US territories and APO/FPO addresses are outside our delivery area. A country appearing in an address selector does not mean that delivery is available there.
How much is shipping, and how long does it take?
Standard shipping is free on all orders within our delivery area. Handling takes an estimated 1–2 business days; transit after dispatch takes an estimated 3–4 business days. The combined estimate is 4–6 business days from the applicable processing start, rather than a guaranteed delivery date. Business days are Monday–Friday, excluding US federal holidays.
What is the order cut-off time?
Our cut-off is 07:00 PM, fixed GMT−06:00 (Central Standard Time), throughout the year. It does not change with daylight saving time, so it may differ from Chicago local clock time in summer. Orders placed before the cut-off on a business day use that day as the processing start; orders placed at or after the cut-off, on weekends or on US federal holidays start on the next business day.
What currency and tax will I see?
Prices and checkout totals are in US dollars (USD). Standard shipping is $0.00 and the tax line is $0.00. The final total is displayed before a payment is submitted; a zero tax line does not state that an item is legally tax-exempt.
How do payments and order confirmation work?
Review your items, sizes, delivery details and total before submitting payment. Use a payment method offered at checkout. A payment attempt alone is not confirmation that an order has been accepted; refer to the payment result and any order confirmation you receive. Contact us if you need help with a payment or order.
Can I return my dress?
Request a return within 30 days of delivery by emailing [email protected] with your order number and reason. For a change-of-mind return, the dress must be unused apart from reasonable trying on, unwashed and undamaged, with tags attached and original packaging. Obtain authorisation before returning it to our address in France. There is no restocking fee.
Who pays return shipping?
For a change-of-mind return, you pay the return shipping cost, including the international shipment to France. If we sent the wrong item or the item arrived damaged or defective, we cover the reasonable return shipping cost; contact us so we can arrange the appropriate method. The ordinary original-condition requirements do not prevent you from reporting a defect or delivery problem.
When will a refund be made?
After the returned item has been received and the refund approved, the refund will be returned to the original payment method within 10 calendar days. Contact us if you need help following up on an approved refund.
Can I cancel or exchange an order?
Contact [email protected] with your order number and request. We will review what can be arranged for your order. This does not change your rights under our Return & Refund Policy or applicable law.
How can I contact you?
Email [email protected] or use the Contact Us page. Please include the relevant product name or order number, where available. Do not send full payment card details by email or in a message.